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Privacy Policy

This policy explains how we collect, use and disclose information about you when you visit this website. We use your information to help us understand what your needs and interests are, provide personalised content and match the most relevant services for you.

We are committed to ensuring that your privacy is protected. Any personal identifiable information (PII) that you provide while using this website, will only be used in accordance with this privacy policy.


Your Consent


By completing our enquiry, contact or registration forms (for example through our website, email marketing, mobile applications, or by the continued use of our services), you consent to the use of your personal information in accordance with this policy. This includes any sensitive personal information that you may provide.


1. Collection of information


Registration, forums, apps and your dealings with us
We collect information about you when you provide it to us. For example, when you fill out our online forms, subscribe to our website or social media pages, respond to one of our promotions, enquire about our products and services or participate in a survey (which could be online through our websites or our apps), by telephone or in person, or on paper. If you telephone us or if we call you, the call may be recorded for quality, training and management purposes, all recorded calls will be retained for a maximum of 14 days and deleted. We may also record customer enquiries via online chat for the same purposes.

By visiting our online services and providing your contact details, it is understood that you are legitimately interesting in our products or services.

Information from devices
We also collect information indirectly from you, from the device you may be using when you interact with our website, or use our mobile solutions. This can include your geographic location. We may also collect information from cookies placed on your computer or your device.

Social login
If you log in to our website or online services through a third-party site, such as Facebook, that site may pass information to us, such as, user ID, name associated with ID, email address and location, plus other information permitted under the privacy policy for that website. Our website may also return information about you to that social networking site regarding your login.

Posts, comments and interaction
When you communicate with The Config Team Limited, for example, through the use of polls, comments, text messages, email, phone, or letter we reserve the right to display this content indefinitely in any relevant context subject to our judgement. This may be anonymised in the case of testimonials or customer service conversations.

Public information and posts
Any information about yourself or others that you submit on social media sites, including chat rooms, blogs and forums, will be viewed by other people. As such, this personal data may be viewed, collected, and used by third parties, including search engines, over which we have no control. We are not responsible for either the information you submit / post or otherwise make available in such public areas or any use that may be made of such information by any third party.

Other sources
We may also obtain information about you from other companies that have your permission to share information about you, as well as from other online and offline sources. We may combine this information with information we collect indirectly from you.

Information about other people
By providing us with information about another person, you confirm that they have appointed you to act for them, for you to provide us with their information, including sensitive personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.


2. How we use and share your information


Deliver services, improve experience and personalisation
We will use your information to provide you with the requested products and services, to provide a greater personalised experience and to manage our relationship with you, including allowing you to interact, comment, and participate in online interaction and transactions. We may use your information to monitor, improve and protect our products, content, services and website, both online and offline. We may also provide you with help and support where we believe it is required. For example, we may contact you where an online form has been filled in but not completed, if you have provided information. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and app settings.

How we use Cookies
Cookies are small text files that are placed on to your computer when visiting a website. They can be used to make websites work, to improve efficiency of websites, to improve the user’s experience and to provide usage information on websites. Your web browser can choose whether or not to accept cookies. Most web browser software is initially set up to accept them. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Market research and analytics
We may use your information to conduct market research to improve the services we offer and to develop new products and services.

Deliver relevant advertising
We use targeted advertising to provide online advertisements that we believe are more relevant to your interests. We deliver online adverts based on the way you interact with us on our website, mobile solutions, and other products and services. We may use information obtained through your participation in offers and events provided both by us and in cooperation with our commercial partners to deliver more relevant online adverts. We may also use your device’s location to deliver relevant online advertising. The information is aggregated and advertising based on your interests and profile is then displayed, when you visit our website or apps that use the same advertising networks.

Third party advertising
Advertising content may be adjusted depending on personal information. In some instances, this targeted advertising may be created by third parties within the social media domains and the information may be collected and held by these third parties outside of our control. We accept no responsibility for the content of the advertising material, including error, omission or inaccuracy contained within it.

Communications and Direct Marketing
Unless you have told us otherwise, we may use your information to send you newsletters, bulletins and other communication by post, telephone, email, mobile messages and through social media (such as Facebook and Twitter) about us and our business partners’ products and services, events and offers.

Sharing with third parties
We may pass your information to suppliers we use to provide services that involve using data on our behalf, for example delivery services for market research. We may also use suppliers to collect your information on our behalf but the use of your information will still be subject to this Policy.

If we provide to you a service that is dependent on age or residency and we have an obligation to verify this information, then we may pass your details to a third party to carry out the verification for us.

We will only disclose your information to third party companies for their purposes, including marketing, when we have your permission to do so.

Linked services
Our services may be linked to websites operated by third party companies, and may carry advertisements or offer content, functionality, newsletters, or applications developed and maintained by unaffiliated companies. We are not responsible for the privacy practices of unaffiliated companies, and once you leave or website or services you should check the applicable privacy policy of the company you are visiting.

Allowing social sharing functionality
By logging in with, or connecting your account, with social media, you are permitting us to share information we collect from and about you with that social media provider, other users and your friends, and you understand that the social media service’s use of the shared information will be governed by the social media service’s privacy policy. If you do not want your personal information shared in this way, please do not connect your social media service account with your account, and do not participate in social sharing on our website or mobile solutions.

Disclosures required by law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights of others and for the detection and prevention of crimes, such as fraud.

Acceptable use of services
If you post or send offensive or objectionable content anywhere on or to our website or mobile solutions, or otherwise engage in any disruptive behaviour on our website, apps or social media, we may use the information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer and law enforcement agencies about the content and your behaviour.

Data transfers
All data resides within the data centre in the UK at all times. Any data transferred outside of the data centre is controlled via encrypted UI, or SFTP. Any files transferred via SFTP are password Zip protected and if sent via courier is sent password protected zip on an encrypted drive and delivered by approved data courier suppliers.


3. User access and control


Updating your information
Please ensure you update your personal information or tell us if it changes or is inaccurate.

Controlling direct marketing and communications
You can change your mind about receiving direct marketing, news updates and other information from us by removing consent, managing preferences from our E-Marketing, or by contacting us.

Requesting copies of your personal information
You may request a copy of your personal information from The Config Team Limited that it may hold about you. You can also ask us to correct any inaccuracies within your personal information.

Retention of personal information
We will retain your information for as long as necessary for the uses set out in this Policy. If you ask us to delete your information before that time, we may not be able to do so, due to technical, legal, regulatory and contractual constraints.

If we withdraw a product or service in relation to online interaction or transactions, we may either archive or delete the information you have provided to it.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

Updated April 2022