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Expert SAP support, whatever you need, whenever you need it

Support that Works for You

SAP Supply Chain Specialism

We can provide support for any combination of SAP supply chain and finance modules, with many consultants speciliasing in individual modules.

24/7 Support

You can get access to our team of SAP consultants on-demand around the clock, so you can be confident you can get the support you need, when you need it.

ITIL Aligned Service

We are ITIL aligned, giving you the confidence that our approach to support is to an industry-recognised standard.

Long-term Solutions

Issue resolution is often just a short-term fix. We provide problem management, including root cause analysis, to deliver long-term solutions.

Flexible Packages

Our flexible approach to support allows you to build a custom package that meets your individual business and operational requirements.

Real-time Monitoring & Reporting

An real-time online dashboard can ensure you see the reports and data that is relevant to you, generated by KPIs tailored to your needs.

An extensive catalogue of additional services available

Our Support Offering

Want to enhance your support contract? Not a support customer with us yet but want to get to know us a bit better? Check out some of our support services that can be purchased on an ad hoc basis, or utilised as required to enhance your existing SAP support contract with us.

On-site Support

While we are fully set-up to offer effective remote support, we understand that you often require an in-person resource. We can provide consultants for on-site system investigation work, post go-live support or floor-walking for day-to-day issues and queries, resolving them as they arise and making recommendations for future improvements.

Documentation Services

As you are busy running your operations, documentation for your processes and the way your SAP systems integrate with 3PL providers and devices can become an afterthought. We can document complete end-to-end processes, or individual transactions, in a way that helps you when planning for the future, upgrading your programmes, or integrating with new systems and devices.

Dedicated Support Team

Our permanent team of support consultants are all in-house and always available whenever you need to call on them. With a combination of functional and technical team members, many of our support consultants have experience as end users, so not only have extensive experience of the SAP supply chain, but also operational processes.

The support team also works collaboratively with our wider team, sharing insights knowledge and experience, meaning you benefit from the collective resource of more than 80 SAP experts. Our team supports global customers, so whatever your time zone, we are always hear to help.

Flexible Packages

We offer a range of support packages that can then be tailored to meet your individual needs. Customers can choose from our flexible Hour Bank model, with pre-paid hours used throughout the month on any support required, whether it is issue resolution, training or change requests. Alternatively, our Managed Service package provides defined deliverables and built-in system healthchecks.

Our versatile support coverage also allows you to choose the times for your support service, whether that is business hours Monday to Friday, extended hours and weekend cover or 24/7 support for round the clock assistance.

Management and Reporting

We go beyond issue resolution, regularly monitoring and reviewing your support service to enable continual improvements and ensuring optimum operational performance. Your Customer Interaction Centre displays a live online dashboard of all support requests and activities so you can view your activity status anytime, anywhere.

Regular service reviews, including trend analysis reporting, enable us to ensure your support service is still meeting current needs and allow us to adapt your package accordingly, if required, to ensure you are receiving the service that best meets your current needs.

Benefit from our 28+ years experience

Speak to our SAP supply chain experts today!

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    Trusted by our customers for over 28 years

    “The Config Team are an engaging, fun and supportive service provider that have a real personal approach. They understand the demands of the logistics arena, providing a great balance of pragmatism with professionalism.”

    Trevor Barrett, Premier Foods

    Optimise Your Supply Chain

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